Frequently Asked Questions

Sizing Guide

If you have any questions about sizing, shoot us a message! To check which kindle model you have

1. Go to "All Settings" 

2. Tap "Device Options"

3. Select "Device Info"

... voila! 

Shipping

Orders are shipped to the address provided at checkout. Please double-check your shipping details, including apartment or unit numbers.

We are unable to replace or refund items that are lost due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we are happy to reship it once the additional shipping cost has been covered.

International Orders

Please note that international shipments may be subject to customs fees, import duties, taxes, or other charges set by your country. These costs are the responsibility of the customer and are not included in our product prices or shipping rates. Unfortunately, we have no control over these charges and cannot predict what they may be.

Returns + Exchanges 

Thank you for shopping with April! As a small business we, unfortunately, cannot facilitate refunds. However, we are pleased to offer exchanges and returns for in-store credit within 14 days of delivery for kindle, kobo, and ipad cases. Phone cases are made to order, and are therefore final sale. No refunds will be facilitated, so please double + triple check your device settings when placing your order. 

Return Process:

  1. Initiate an return within 14 days of receiving your order - shoot an email to hello@aprilgoods.com
  2. Pack and ship your order back to us 
  3. We will process your return + exchange or in-store credit as soon as we receive your items.

Important Considerations:

  • Customers are responsible for the shipping costs of returning the item.
  • Items with any damages will not be eligible for return.

Damaged or Defective Items

At this time, we can only replace items if they are proven defective or damaged beyond normal wear and tear within 30 days of delivery. Please send an email with photos of the damaged or defective item to hello@aprilgoods.com for further assistance.